At Smoke Gear Shop, we stand behind the quality of our premium smoking accessories. If you’re not completely satisfied with your purchase, we’re here to make it right. Please review our straightforward return and exchange process below.

Eligibility for Returns & Exchanges

  • Items must be returned within 15 days of delivery
  • Products must be in original condition: unused, unopened, and in original packaging
  • A copy of your order confirmation or receipt is required

Note: For hygiene reasons, the following products cannot be returned or exchanged:

  • Used smoking accessories (bongs, chillums, dab rigs)
  • Opened cleaning products (bong cleaners, cleansers)
  • Personal use items (grinders, clipper lighters)

How to Initiate a Return or Exchange

  1. Contact Us: Email [email protected] with your return/exchange request within 15 days of receiving your order. Use our template below for faster processing.
  2. Wait for Approval: Our team will respond within 2 business days with return authorization and instructions.
  3. Package Your Item: Securely pack the item in its original packaging with all accessories.
  4. Ship It Back: Send the package to our return center at:

    Smoke Gear Shop Returns
    260 Terry Lane
    NEW YORK, US 10001

    We recommend using a trackable shipping service as you’re responsible for the item until it reaches us.

Refund Process

  • Processing Time: Refunds are processed within 3-5 business days after we receive and inspect your return.
  • Refund Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges (size, color, or product):

  1. Follow the same return process above
  2. Clearly state in your email what you’d like to exchange for
  3. Once we receive your return, we’ll ship the replacement item
  4. You’ll be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect and packaging
  • We’ll arrange for a replacement or refund at no additional cost to you

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear Smoke Gear Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange: [Product Name, Quantity, Reason]

Preferred resolution: [Refund to original payment method / Exchange for (specify product)]

Additional notes: [Any relevant details about the product condition]

Please let me know the next steps to complete this process.

Thank you,
[Your Full Name]
[Your Contact Information]

Questions?

Our customer service team is happy to assist with any return or exchange inquiries. Contact us at [email protected] and we’ll respond within 24-48 hours.

Last Updated: [Insert Date]